Refund policy

  1. Due to the nature of our products, Paragon Furniture does not offer refunds once an order has been delivered and accepted.
  2. All items purchased must be returned directly to Paragon Furniture’s warehouse located at 2104 Highway 7, Unit 11, Concord, Ontario.
  3. In the event that a product is reported as damaged or defective, Paragon Furniture reserves the right to offer a replacement or exchange as the primary resolution.
  4. For products that cannot be inspected at the time of pickup/delivery (i.e. boxed/wrapped) exchange or refund is only applicable if the merchandise is reported defective via email within 5 days. Products must have original tags and packaging.
  5. Refunds will only be issued at the sole discretion of Paragon Furniture in cases where a replacement or exchange is not feasible.
  6. Custom made orders, clearance, sale or floor model items are final sale and cannot be returned or exchanged.
  7. All products must be inspected at the time of delivery. Any visible damage, stains, or issues must be reported immediately and noted at delivery.
  8. Failure to report issues at the time of delivery will be considered as acceptance of the product in satisfactory condition.
  9. Mattresses are considered sanitary products. Once opened or used, they are non-refundable.
  10. If a mattress is delivered in sealed packaging, any claims regarding condition must be made immediately upon opening.